FAQs

YOUR PURCHASE
When Will My Order Be Processed?
To make sure you get your purchase promptly please make sure you select the correct model and color. Modifications or cancellations cannot be made once the order has been processed.
We process orders between Monday and Friday. Currently, orders will be processed within 3-5 business days of ordering and shipped the next day after the processing day.  
All orders are shipped from our warehouse in the US.  Please allow adequate time for your order to be processed during high volume (holiday) seasons. 


When Can I Expect My Order Arrive?
Once your order has been processed and shipped, you can expect your purchase to arrive in the next 7-10 days depending on the shipping option you chose during checkout.
 
A shipping confirmation will be emailed to you as soon as your purchase has been shipped. Shipping costs are dependent upon the weight of the package and delivery location.  Customers are responsible for customs duties and taxes for all International orders.

 Tracking
 as the customer it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier. If the order has been classified return to sender or unsuccessful delivery due to you the customer not being able to follow-up or have not submitted the necessary requirements or notification to the courier, Amour Hair & Beauty will not process a refund or replacement and you may need to place the order again.

Delivery
Customs may require additional documentation to clear your package, which may delay the estimated delivery time. 
Your order may be delivered by either the local post office or a local courier.
 
CANCELLATION/CHANGES
Contact Amour Hair & Beauty immediately to change or cancel your order. Orders are processed 24 hours after purchases are made. Once your order is processed we will be unable to make any changes.   **Please note that any orders that have already been packed or shipped cannot be canceled.**

Will I Be Charged With Customs And Taxes?
The prices displayed on our site are tax-free in US Dollars. You may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged to you once your order arrives to its final destination. Taxes, duties, customs fees are determined by your local customs office. Payment of these charges and taxes is your responsibility and not the responsibility of Amour H & B. For additional questions regarding import taxes, duties, customers fees please contact your local customs office.



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